If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract COVID-19, you will not be covered under emergency medical insurance. While we offer this guidance, we strongly recommend that the employer consult with their own legal counsel and RAMQ for additional guidance. From the Policy Summary screen, find your travel policy/certificate. Any Trip Cancellation/Interruption claim related to COVID-19/Coronavirus will not be payable if the policy was purchased or trip was booked/paid on a RBC Credit Card, on or after March 13, 2020 5:30PM (EST). This pandemic is considered a “known or anticipated event”. Who can buy travel insurance from RBC Insurance? The RBC Future Launch ‘Future Ready’ Summit provides a unique experience to help youth navigate their futures in the wake of uncertainty. By Phone: We’ve increased staffing in our call centres so that our advisors can respond as quickly as possible to your needs. Our Advisors and banking solutions are available to you across a  variety of channels. ... Make sure you have the right travel insurance—get an online quote or talk to a licensed insurance advisor. We are working as quickly as possible; however, travel insurance claims currently may take upwards of 15 weeks or more to process. Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation. You can follow updates at Public Health Agency of Canada opens new window and the World Health Organization opens new window. Together, let’s limit the spread of COVID-19 and prevent future outbreaks. Many countries remain in some form of a lockdown and social distancing efforts have become second nature. Visit www.rbcinsurance.com/covid-19 for more information. If you travel to a location that is under a Level 4 (Avoid all travel) advisory, medical emergency will not be covered. To save you time, we’ve made it easier to submit your trip cancellation and trip interruption claims online. Our group contracts stipulate that during any periods of temporary layoff, coverage can be extended for a period of up to 90 days for short term and long term disability, and up to 180 days for all other benefits, provided premiums continue to be paid. RBC has committed an initial $2-million in support of COVID-19 community response efforts. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary.  Please contact Assured Assistance immediately at: NEW – Use this online form for Credit Card and Travel Insurance Claims to submit a claim for baggage loss, theft, damage, or delay. https://www.opc.gouv.qc.ca/en/contact/consumer/, Government of Canada’s Global Travel Advisory website, Government of Canada Global Travel Advisory website, Government of Canada Risk levels and Travel Advisories website, The World Health Organization’s Covid-19 Solidarity Response Fund. To initiate the direct deposit process or by email at rbcigroupannuity@rbc.com. Please note that you have up to one year from the date your trip was interrupted or cancelled to file your claim. Trip Cancellation/Trip Interruption Update. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to enhance our cleaning protocols as we need to. For those insurance policies with Trip Cancellation Trip Interruption coverage, COVID-19 Pandemic will continue to be considered a known occurrence and as such is excluded from coverage. COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. Eligible clients will receive this credit following the end of the deferral period, if their loan is in good standing and has not been repaid in full by the time the credit is applied. Note: The dispute process may take a few weeks. If you have already scheduled deferrals with us for a date in the future, the deferral will proceed as instructed. Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. RBC Insurance Company of Canada P.O. Yes, for Individual Life insurance policies, coverage includes death as a result of COVID-19. If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment. You can submit a claim for Purchase Security and Warranty Insurance under your RBC Credit Card coverage using this online form for Credit Card and Travel Insurance Claims. An update from our partner, RBC Insurance Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should "Avoid all non-essential travel" applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. To access your documents electronically through Online Banking: To access your documents electronically through the Mobile App: See what it's like to view your account statements in the RBC Mobile app. What is the Infectious Disease Emergency Leave? Coverage that includes Trip Cancellation/Interruption insurance: Under Trip Cancellation/Interruption insurance, if you have purchased a policy/certificate prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. Please contact: https://www.opc.gouv.qc.ca/en/contact/consumer/ opens new window. An update from our partner, RBC Insurance. You may be eligible to submit a trip cancellation / trip interruption claim for travel booked prior to March 13, 2020 at 5:30PM (EST). If your trip was paid in full on a credit card, the travel supplier cancelled your trip, and the originally scheduled departure date was less than 110 days ago, you may qualify to receive a full refund by contacting your credit card company’s Disputes Department to initiate a request for Services Not Rendered. Is not a coverage available to you across a variety of channels search for a to... 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